To enhance the security of the Immigration Service Delivery (ISD) Customer Service Portal, multi-factor authentication (MFA) is now required for all users. When signing in, you must use an authenticator app, such as Microsoft Authenticator or Google Authenticator, to verify your identity.
This additional security measure helps protect your personal information and reduces the risk of unauthorised access to your account.
Who This Affects
This update is for everyone who uses the ISD customer service portal.
What Has Changed?
You must now use multi-factor authentication (MFA) every time you log in.
This means you will:
- Enter your username and password as normal
- Confirm your identity using an authentication app on your mobile device
Approved Authentication Apps
You can use either of the following free apps:
- Microsoft Authenticator
- Google Authenticator
Both apps are secure, widely used, and available on iPhone and Android devices.
How to Set Up Multi-Factor Authentication (MFA)?
Step 1: Download the Authenticator App
Download one of the following:
- Microsoft Authenticator (Apple App Store / Google Play Store)
- Google Authenticator (Apple App Store / Google Play Store)
Step 2: Sign in to the ISD Portal
- Go to: https://portal.irishimmigration.ie/en/
- Enter your username and password
- You will be prompted to set up MFA if you have not already done so
Step 3: Link Your App
- Open your chosen authenticator app.
- Tap Add account.
- Scan the QR code shown on the ISD portal.
If you can’t scan the code, tap Enter Code Manually and follow the instructions.
What Happens When You Sign-In
Each time you log in:
-
- Enter your username and password.
- Open your authenticator app.
- Tap your ISD account.
- Enter the 6-digit code shown in the app.
